Frequently Asked Questions

RSV Rapid-Test

Product Information & Symptoms

  • 1 test for RSV administered and processed by a trained Rockdoc healthcare practitioner
  • Follow-up email including information on symptom management and follow up recommendations
  • Lab report with your results you can give to your primary care physician or ER doctor
  • As needed, same-day telehealth appointment with a licensed doctor to discuss symptom management and care recommendations (optional) – covered by provincial health insurance. NOT currently available in in PEI, Newfoundland/Labrador, and Quebec.

This test is a rapid test that detects the presence of infectious agent in nasal secretions and displays a visible result. It is one test (1 nasal swab) that provides a result for Respiratory Syncytial Virus (RSV). To administer the test a sample is taken using a swab specific to nasal sampling. The flocked end of the swab is inserted into a nostril approximately 1 to 1.5 cm and spinning it in place.

This test has been proven effective by extensive testing of samples that have been identified as positive or negative by an alternate accepted diagnostic method. Performance of these tests are reported as measurements of Sensitivity, the ability to correctly identify a positive sample as positive, and Specificity, the ability to correctly identify a negative sample as negative. Further testing has been performed to ensure no cross-reactivity with infectious agents other than those specifically targeted.

Fresh Nasal Swabs (compared to culture): Sensitivity 92.3%, Specificity 93.5%

 

Consider testing yourself or your child if you/they are experiencing the following symptoms:

  • fever
  • cough
  • muscle aches and pain
  • chills
  • fatigue (tiredness)
  • loss of appetite
  • sore throat
  • runny or stuffy nose

 

Additional symptoms for children:

  • not drinking or eating as usual
  • not waking up or interacting with others
  • irritable (not wanting to play or be held)
  • diarrhea
  • nausea and vomiting

The RSV Rapid Test performs best when used on people who have symptoms that are likely to be caused by the specific target microbe (virus or bacteria). Therefore, Rockdoc recommends that only symptomatic people, meaning people experiencing any of the symptoms listed in the “Is the RSV Rapid Test right for my or my child’s symptoms?” are tested.

There is no minimum age for the TRU RSV rapid test. This test is gentle and safe for any age.

For children who may be resistant to a nasal swab, our practitioners will make two attempts to collect a sample. It is the responsibility of the parent to know if the child can complete the test prior to purchase. If the test cannot be completed no refund will be issued.

There is no minimum age for the TRU RSV rapid test. This test is gentle and safe for any age.

For children who may be resistant to a nasal swab, our practitioners will make two attempts to collect a sample. It is the responsibility of the parent to know if the child can complete the test prior to purchase. If the test cannot be completed no refund will be issued.

 

Click HERE to review Rockdoc’s Terms of Use policy.

Booking Your In-Clinic Appointment & Testing.

Please bring yours or your child’s provincial healthcare card to the appointment.

If you need to cancel or reschedule your appointment, in your confirmation email or appointment reminder email there is a “Change/Cancel Appointment” button that will take you to our scheduling platform and allow you to select a new time or cancel.

If you cancel or reschedule with more than 72 hours’ notice, there is no cancellation or rescheduling fee.

If you cancel or reschedule with less than 72 hours’ notice you will be charged a $25 administrative fee.

If I cancel with less than 24 hours’ notice, or are more than 15 minutes late for your appointment, your appointment may be deemed to have missed entirely and you will have forfeited the entire appointment fee.

Click HERE to review Rockdoc’s Terms of Use policy.

If you need to cancel or reschedule your telehealth appointment, in your confirmation email or appointment reminder email there is a “Change/Cancel Appointment” button that will take you to our scheduling platform and allow you to select a new time or cancel.

There is no administration fee to cancel or reschedule your appointment.

If you cancel your appointment, your unique URL/QR code that is found on the product information sheet will remain valid and available for you to use the next time you are sick.

No, these tests are gentle, simple to administer, and safe for any age.

 

For the nasal swab, the padded end of the swab is inserted into a nostril approximately 1 to 1.5 cm and is spun in place.

Results

You will receive an email with your test results within 2 hours of your appointment. If you do not receive your email within 2 hours please contact our Customer Success team at [email protected] or 1 (833)-274-9673 for assistance.

No. When you have an illness, medical assessment and treatment recommendations from a licensed doctor are covered services under your provincial health insurance plan. When you book your physician appointment you will be asked to provide your provincial health number along with your date of birth to enable the doctor to bill for your assessment.

The same-day telehealth appointment with a physician is NOT currently available in PEI, Newfoundland/Labrador, and Quebec.

If your provincial healthcare coverage is not valid or you are not enrolled, then you will be charged $75 for the physician appointment.

Yes, you can choose this option. During your appointment, you will be asked for the name and fax number of your family doctor.

You can test the rest of the household, however the tests perform best in patients who have symptoms of cold or flu. If you test a person without symptoms, they may still have or develop the illness. If you test a person without symptoms and they test positive, it is likely to be true, even without symptoms. If you choose not to test others in the household, they should watch carefully for the development of any symptoms and you should isolate from others and seek advice from a medical professional.

Yes. Within 2 hours of submitting your results you will receive an email with an official lab report that confirms your results. This can be shared with your employer/childcare provider/children’s school at your discretion.

If you require a doctor’s note for work or school, you can request this when you book an appointment with a licensed physician. There is a $40 fee for doctor’s notes.

 

This service is NOT currently available in PEI, Newfoundland/Labrador, and Quebec.

Yes. If you do not have valid provincial health coverage you will be charged $75 for the physician appointment. Rockdoc does not do direct billing to private insurance plans, but we can provide you with documentation that you can submit to your private or extended insurance.

Returns & Refunds

If you are notified via email of an invalid/indeterminate result, then you will be offered to retest free of charge.

 

Click HERE to review Rockdoc’s Terms of Use policy.

All sales of Rockdoc’s Cold and Flu Rescue Kits are final. Replacements are only issued if a test arrives broken or is confirmed to be defective. You can use your kit in the future, the next time you or someone in your household is sick with cold and flu symptoms.

If you cancel or reschedule with more than 72 hours’ notice, there is no cancellation or rescheduling fee.

If you cancel or reschedule with less than 72 hours’ notice you will be charged a $25 administrative fee.

If I cancel with less than 24 hours’ notice, or are more than 15 minutes late for your appointment, your appointment may be deemed to have missed entirely and you will have forfeited the entire appointment fee.

Click HERE to review Rockdoc’s Terms of Use policy.

About Rockdoc

All of the doctors and nurses working with Rockdoc are licensed to practice in at least one Canadian province, and often more than one province. Rockdoc works with a range of healthcare practitioners including laboratory technologists, first aiders, emergency medical responders, paramedics, nurses, and doctors. In all situations we assure that the staff member our clients or patients interact with have the right training, experience, and skills for the services and care that our clients and patients require. Rockdoc has created our own training program called The School of Rockdoc that specifically teaches the background and skills required to provide services to our clients. After a practitioner has completed the School of Rockdoc with a minimum grade, they then receive hands on training with a mentor who confirms that the practitioner passes a proficiency evaluation relevant to the services they will be providing.

Rockdoc team members have conducted hundreds of thousands of sample collections, point of care tests, and Telehealth proctored tests like the RSV Rapid Test. Rockdoc has created our own training program called The School of Rockdoc that specifically teaches the background and skills required to conduct these tests both in-person and via Telehealth. After a practitioner has completed the School of Rockdoc with a minimum grade, they then receive hands on training with a mentor who confirms that the practitioner passes a proficiency evaluation with the specific test. Only then can a healthcare practitioner provide services to a client or patient.

14 years. Rockdoc was formally incorporated in November of 2008 and has been providing a range of services to our clients since. Our principals have been in active medical and nursing practice in Canada for 30 years, since as far back as 1992.

Cold and Flu Rescue Kits (Recall)

Rockdoc Consulting Inc. is conducting a voluntary recall of the Cold and Flu Rescue Kit as it has been determined that they are not fully licensed in accordance with Canadian Medical Device Regulations relating to product packaging.

For clarity, this nonconformance does not affect the accuracy of results, and there have been no reported adverse events related to this nonconformance; however, to ensure our services are fully in compliance with Health Canada regulations, we are recalling all unused kits.

A full refund will be provided for any unused Cold and Flu Rescue Kits. To receive a refund please contact our Customer Success team with your initial order confirmation number, this can be found in the email with the subject line: Order # “XXXXXX” confirmed.

Phone Number: +1 (833) 274-9673
Email Address: [email protected]

Thank you for being a client of Rockdoc, and we look forward to serving you in the future.