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Influenza (flu), COVID-19, Strep Throat, and the Common Cold are all types of upper respiratory infections (URIs). They all have overlapping symptoms.
Click HERE to see how these symptoms overlap
This test is a rapid test that detects the presence of infectious agent in nasal secretions and displays a visible result. To administer the test a sample is taken using a swab specific to nasal sampling, which is the narrower of the swabs provided. The padded end of the swab is inserted into a nostril approximately 1 to 1.5 cm and spinning it in place.
This test has been proven effective by extensive testing of samples that have been identified as positive or negative by an alternate accepted diagnostic method. Performance of these tests are reported as measurements of Sensitivity, the ability to correctly identify a positive sample as positive, and Specificity, the ability to correctly identify a negative sample as negative. Further testing has been performed to ensure no cross-reactivity with infectious agents other than those specifically targeted. For influenza testing, the device is assessed annually against currently circulating strains to ensure they are still detectable.
COVID-19: Sensitivity 93.8%, Specificity 100%
Flu A: Sensitivity 91.4%, Specificity 95.7%
Flu B: Sensitivity 87.6%, Specificity 95.9%
To learn more about rapid test Sensitivity and Specificity click HERE
This device is a rapid antigen test that detects the presence of infectious agent oral secretions and displays a visible result. To administer the test a sample is taken using a swab specific to oral sampling. An oral sample is taken using the more bulbous swab and wiping it on the tonsil area at the back of the mouth near the throat opening.
This test has been proven effective by extensive testing of samples that have been identified as positive or negative by an alternate accepted diagnostic method. Performance of these tests are reported as measurements of Sensitivity, the ability to correctly identify a positive sample as positive, and Specificity, the ability to correctly identify a negative sample as negative. Further testing has been performed to ensure no cross-reactivity with infectious agents other than those specifically targeted. For influenza testing, the device is assessed annually against currently circulating strains to ensure they are still detectable.
Strep A test -96.2% Accurate/Sensitive in identifying positive samples. It was 98.7% Accurate/Specific in identifying negative samples.
To learn more about rapid test Sensitivity and Specificity click HERE
The microbes (bacteria and viruses) related to Influenza A/B, Covid-19, and Strep Throat (Strep A) produce many overlapping symptoms making it impossible to confirm a diagnosis and determine the appropriate course of treatment without first testing.
Diagnosing a respiratory virus or bacterial infection in the throat is important because it may enable a doctor to prescribe treatments that can both reduce the severity of symptoms the duration of illness.
Influenza A or B, COVID-19, and Strep A confirmed by testing supports the optimal prescribing of medication, which shorten the duration and severity of symptoms, and reduce complications and likelihood of spreading the illness to others.
The tests included in the Cold & Flu Rescue Kit perform best when used on people who have symptoms that are likely to be caused by the specific target microbe (virus or bacteria). Therefore, Rockdoc recommends that only symptomatic people, meaning people experiencing any of the symptoms listed HERE test themselves using the Cold & Flu Rescue Kit.
If you are not experiencing any cold or flu symptoms when you use the Cold & Flu Rescue Kit, it may be less sensitive, meaning you could have a cold or flu but the test might not identify the low virus level in your body. However, if the test does report a positive result, it is likely that the result is correct and you do have the virus in your body.
There is no minimum age for the Flu A/B + COVID-19 and Strep A rapid tests. These tests are gentle and safe for any age.
For children who may be resistant to a nasal or oral swab, our telehealth practitioners will support you through two attempts to administer the tests. It is the responsibility of the parent to know if the child can complete the test prior to purchase. If one of both of the tests cannot be completed no refund will be issued.
For next day shipping, 3:30PM CST is the cut-off time for next (business) day delivery orders. Orders placed after this time are not guaranteed to arrive the next business day. Next day orders placed on Fridays will arrive on Mondays.
Next day orders placed on Friday before the cut-off time will arrive on Mondays. Next day orders placed on Fridays after the cut-off time, and on Saturdays and Sundays will be processed on the following Mondays and delivered on Tuesdays.
No. Since there is such a large overlap in symptoms between Influenza A/B, Covid-19 and Strep A, especially early in the course of the illness, Rockdoc’s Cold & Flu Rescue Kit was intentionally designed to test for all four. It is important to test early when there is symptom overlap, because the earlier you can identify which of these microbes is causing your illness, the earlier you can receive the correct treatment to reduce the severity of symptoms and shorten the duration of illness. The earlier you start treatment, the more effective the treatments are.
Yes. If you would like to order 10 or more test kits, please contact our Customer Success team at [email protected] or 1 (833) 274-9673 for assistance.
DoorDash for delivery is currently available in Vancouver, Edmonton, Winnipeg, Toronto, and Halifax.
If you opted to have your Cold & Flu Rescue Kit delivered to you via courier/mail please check the tracking number provided to you in the shipping confirmation email. Please contact the courier if your package is late. Rockdoc is not responsible for any shipping delays as shipping is handled by a third party.
If you opted to have your Rockdoc’s Cold & Flu Rescue Kit delivered to you via DoorDash, please contact DoorDash to resolve any delivery issues.
It is possible test kits are exposed to freezing temperatures in transit, but this will not affect the performance of the included tests. When you receive your Cold & Flu Rescue Kit, store it between 2-30°C. If the solutions are frozen let them thaw slowly. Ensure the solutions have warmed to 15-30°C before using them to est. Do NOT expose the kit to a heat source to speed the warming process. For convenience, it is best to keep the kit at room temperature and not refrigerated.
Without the test being overseen by a trained healthcare practitioner we cannot have confidence in the correct execution and will not be able to confirm results.
The telehealth appointment to walk you through the test administration is the entry point to connect with a Rockdoc Nurse, and if needed a Rockdoc physician, to help get you back to health. Without the telehealth appointment you will not be able to access this support.
In order to receive the official lab report that confirms if you are positive/negative a telehealth practitioner must be oversee the administration of the test.
Please contact our Customer Success team at [email protected] or 1 (833) 274-9673 for assistance.
If you need to cancel or reschedule your telehealth appointment, in your confirmation email or appointment reminder email there is a “Change/Cancel Appointment” button that will take you to our scheduling platform and allow you to select a new time or cancel.
There is no administration fee to cancel or reschedule your appointment.
If you cancel your appointment, your unique URL/QR code that is found on the product information sheet will remain valid and available for you to use the next time you are sick.
No, you cannot use the same swab for both tests. You must use the specific swab that comes with the specific test. Do not use any swabs other than the ones that come in the test kit.
Blue swab = Strep A
Green swab = COVID-19 & Influenza A/B
No, these tests are gentle, simple to administer, and safe for any age.
For the nasal swab, the padded end of the swab is inserted into a nostril approximately 1 to 1.5 cm and is spun in place.
For the oral swab, the swab is wiped on the tonsil area at the back of the mouth near the throat opening.
The total time of your telehealth appointment is 20 minutes, and after 15 minutes on the call you will have your results.
As per the manufacturer’s instructions, when someone test positive for both Influenza A/B and COVID-19 they need to do a molecular test to confirm diagnosis. A molecular test for Influenza A/B and COVID-19 needs to be done through a laboratory.
A Rockdoc nurse can suggest how you go about getting a molecular test (PCR or LAMP). If you are symptomatic, a physician appointment and possibly the lab test will be covered provincial health insurance. If you are asymptomatic then it is recommended that you get retested using another test strip or seek out a private provider to have a molecular test done.
No. When you have an illness, medical assessment and treatment recommendations from a licensed doctor are covered services under your provincial health insurance plan. When you book your physician appointment you will be asked to provide your provincial health number along with your date of birth to enable the doctor to bill for your assessment.
The same-day telehealh appointment with a physician is available in British Columbia, Alberta, Saskatchewan, Manitoba, Ontario, Nova Scotia, New Brunswick, Yukon, NWT, Nunavut.
Same-day telehealth appointments are NOT currently available in PEI, Newfoundland/Labrador, and Quebec.
If your provincial healthcare coverage is not valid, or you are not enrolled then you will be charged $75 for the physician appointment.
Yes, if you choose this option. During your telehealth appointment, you will be asked for the name and fax number of your family doctor.
You can test the rest of the household, however the tests perform best in patients who have symptoms of cold or flu. If you test a person without symptoms, they may still have or develop the illness. If you test a person without symptoms and they test positive, it is likely to be true, even without symptoms. If you choose not to test others in the household, they should watch carefully for the development of any symptoms and you should isolate from others and seek advice from a medical professional.
Yes. Within 2 hours of submitting your results you will receive an email with an official lab report that confirms your results. This can be shared with your employer/childcare provider/children’s school at your discretion.
If you require a doctor’s note for work or school, you can request this when you book an appointment with a licensed physician. There is a $40 fee for doctor’s notes.
This service is available is British Columbia, Alberta, Saskatchewan, Manitoba, Ontario, Nova Scotia, New Brunswick, Yukon, NWT, Nunavut.
This service is NOT currently available in PEI, Newfoundland/Labrador, and Quebec.
Yes. If you do not have valid provincial health coverage you will be charged $75 for the physician appointment. Rockdoc does not do direct billing to private insurance plans, but we can provide you with documentation that you can submit to your private or extended insurance.
Rockdoc does not provide refunds for lost kits but will send you, overnight or via DoorDash, a new kit when it has been confirmed by the courier the package is lost. Rockdoc uses a third party for shipping and it is their responsibility to ensure packages arrive on time and to resolve any claims of lost packages.
Your first step is to make a claim for the lost package with the courier. You can refer to your shipping confirmation email for courier information.
Please contact our Customer Success team at [email protected] or 1 (833) 274-9673 for assistance.
Click HERE to review Rockdoc’s Terms of Use policy.
Damaged or broken test kits will be replaced, sent to you via overnight courier or DoorDash. To qualify for a replacement kit, Customer Success must be notified within 48 hours from the time of purchase.
Please email a photo of the broken test(s) to Customer Success at [email protected] to initiate the replacement process.
Click HERE to review Rockdoc’s Terms of Use policy.
If, on your telehealth call, the Rockdoc healthcare practitioner confirms that the invalid/indeterminate result is a result of a defective test then Rockdoc will send you a replacement test via overnight courier or DoorDash. Please contact Customer Success at [email protected] to initiate the replacement process.
If, on your telehealth call, the Rockdoc healthcare practitioner confirms that the invalid/indeterminate result is a result of user error, Rockdoc will not refund or replace the test.
The Rockdoc healthcare practitioner will make a note of the reason for invalid/indeterminate result on your file.
Click HERE to review Rockdoc’s Terms of Use policy.
All sales of the Cold & Flu Rescue Kit are final. Replacements are only issued if a test arrives broken or is confirmed to be defective. You can use your kit in the future, the next time you or someone in your household is sick with cold and flu symptoms.
Click HERE to review Rockdoc’s Terms of Use policy.
All of the doctors and nurses working with Rockdoc are licensed to practice in atleast one Canadian province, and often more than one province. Rockdoc works with a range of healthcare practitioners including laboratory technologists, first aiders, emergency medical responders, paramedics, nurses, and doctors. In all situations we assure that the staff member our clients or patients interact with have the right training, experience and skills for the services and care that our clients and patients require. Rockdoc has created our own training program called The School of Rockdoc that specifically teaches the background and skills required to provide services to our clients. After a practitioner has completed the School of Rockdoc with a minimum grade, they then receive hands on training with a mentor who confirms that the practitioner passes a proficiency evaluation relevant to the services they will be providing. All of the doctors and nurses working with Rockdoc are licensed to practice in at least one Canadian province, and often more than one Province.
Rockdoc team members have conducted hundreds of thousands of sample collections, point of care tests, and Telehealth proctored tests like the those contained in your Cold & Flu Rescue Kit. Rockdoc has created our own training program called The School of Rockdoc that specifically teaches the background and skills required to conduct these tests both in person and via Telehealth. After a practitioner has completed the School of Rockdoc with a minimum grade, they then receive hands on training with a mentor who confirms that the practitioner passes a proficiency evaluation with the specific test. Only then can a healthcare practitioner provide services to a client or patient.
14 years. Rockdoc was formally incorporated in November of 2008 and has been providing a range of services to our clients since. Our principals have been in active medical and nursing practice in Canada for 30 years, since as far back as 1992.
Rockdoc Consulting Inc. is conducting a voluntary recall of the Cold and Flu Rescue Kit as it has been determined that they are not fully licensed in accordance with Canadian Medical Device Regulations relating to product packaging.
For clarity, this nonconformance does not affect the accuracy of results, and there have been no reported adverse events related to this nonconformance; however, to ensure our services are fully in compliance with Health Canada regulations, we are recalling all unused kits.
A full refund will be provided for any unused Cold and Flu Rescue Kits. To receive a refund please contact our Customer Success team with your initial order confirmation number, this can be found in the email with the subject line: Order # “XXXXXX” confirmed.
Phone Number: +1 (833) 274-9673
Email Address: [email protected]
Thank you for being a client of Rockdoc, and we look forward to serving you in the future.